Last updated: 23 September 2026.
These terms apply to enquiries and bookings made through this website, which advertises chauffeured services under the name Limousine Service Singapore (“we”, “us” or “our”). A booking is subject to the written quotation and booking confirmation accepted for that journey. The contact details below are for the Limousine Service Singapore booking desk.
1. Enquiries, quotations and confirmed bookings
A website enquiry or request for a quotation is not a confirmed booking. A quotation is based on the itinerary and details you provide, the requested vehicle and the service date, and is subject to availability. We confirm a booking in writing after you accept the quotation and pay the required deposit. The quotation or booking confirmation records the agreed service, timing, vehicle class, fare, payment schedule and any special terms.
Please provide accurate pickup and drop-off details, dates and times, passenger and luggage counts, and any vehicle or access requirements. Tell us about changes as soon as possible. A requested change is not accepted until we confirm it in writing; it may affect availability, the vehicle or the fare.
The on-page quote form sends your enquiry to our bookings team and emails you an acknowledgement. A form submission or acknowledgement is not a confirmed booking. To request a quotation without the form, contact us by phone or email using the details at the end of this page.
2. Rates and payment
Published rates are a guide to the listed vehicle and service. The accepted written quotation controls the booking if its terms differ from a website rate. Unless a quotation states otherwise, published fares include ERP, fuel, tolls, parking and GST. Peak-event work, including the Singapore Airshow and F1 Grand Prix, is quoted separately.
A deposit is required to confirm a booking. The quotation states the amount due and payment timing. Depending on the booking, the full amount may be payable in advance, or a deposit may secure the date with the balance due before the journey. Please do not send payment-card details through this website or ordinary email.
3. Pickups, waiting and additional charges
Airport and cruise-terminal pickups include up to 60 minutes of waiting from the relevant arrival time. Other pickups include 15 minutes from the confirmed pickup time. Additional waiting is S$25 per 15 minutes. An extra stop on the way is S$20, including 15 minutes for that stop. Hourly bookings have a 15-minute grace period after the booked hours; after that, the next full hour is billed. The applicable vehicle, route, time and any additional charges will be shown in the quotation or on the rates page.
4. Cancellations and booking changes
The published standard policy allows cancellation without charge when received at least three days before the job. For a cancellation inside that period, or for a special-event, multiple-vehicle or other individually quoted booking, follow the cancellation terms in the accepted quotation or confirmation. If the quotation does not explain a charge, contact us before cancelling so we can clarify it.
Please give at least 48 hours’ notice for a change to the time, pickup, drop-off or vehicle. A change is effective only after we confirm it in writing. The full quoted fare applies to a no-show unless the booking confirmation states otherwise.
5. Service and passenger responsibilities
We arrange chauffeured journeys using the vehicle class recorded in the booking confirmation. All vehicles are represented on this site as LTA licensed. Availability can require a suitable replacement vehicle; we will contact you if a material change is needed.
Passengers must be ready at the confirmed pickup point, follow applicable laws and reasonable safety instructions, and stay within the confirmed vehicle’s passenger and luggage capacity. Pets are not accepted. Please tell us in advance about access, child-seat or other requirements so they can be considered in the quotation.
Traffic, weather, road closures, airport or port operations and other events may affect journey times. We will use the itinerary and information available to arrange the service, but a particular arrival time is not guaranteed unless expressly agreed in writing.
6. Privacy
Our Privacy Policy explains how personal data is handled in connection with enquiries and bookings, including the information submitted through the quote form.
7. Applicable law and contact
These terms are governed by the laws of Singapore, subject to any rights that cannot be limited by agreement. Nothing in these terms excludes liability or consumer rights where doing so is not permitted by law.
For a question about a quotation or booking, contact Limousine Service Singapore, 71 Ubi Rd 1, Oxley Bizhub 1, Singapore 408732. Email bookings@limousineservicesingapore.com or call +65 9446 4444. Our office is open Monday to Friday, 09:00 to 17:00 Singapore time.